I was quite surprised to hear that we had been shortlisted under the customer service category for the Hammersmith & Fulham Brilliant Business Awards, not least because we didn’t lobby for this award because, if I’m honest, we’re all too busy to be that organised in our marketing and PR efforts. It was even more of a surprise when we were announced as runners up.
I haven’t a clue which of our customers went to the effort of nominating us, but whoever you are I’d like to say a big thank you! It was a thoroughly enjoyable evening in which ours and other small business were recognised for the contribution we make to our communities, and I’d like to thank Mayor Belinda Donovan, and Nicki Burgess who organised the event.
Sometimes amidst the incessant turmoil of the day-to day running a business it’s all too easy to lose sight of where we stand with our customers, so something like this serves as an excellent reminder that everything we do comes back to customer service, and this award is a huge boost to our morale as a company. Today the skies may be grey and at 4pm we experienced something close to a monsoon, but there’s a bright patch of sunshine half way down Munster Road.