I was quite surprised to hear that we had been shortlisted
under the customer service category for the Hammersmith & Fulham Brilliant
Business Awards, not least because we didn’t lobby for this award because, if I’m
honest, we’re all too busy to be that organised in our marketing and PR efforts.
It was even more of a surprise when we were announced as runners up.
I haven’t a clue which of our customers went to the effort
of nominating us, but whoever you are I’d like to say a big thank you! It was a
thoroughly enjoyable evening in which ours and other small business were
recognised for the contribution we make to our communities, and I’d like to
thank Mayor Belinda Donovan, and Nicki
Burgess who organised the event.
Sometimes amidst the incessant turmoil of the day-to day
running a business it’s all too easy to lose sight of where we stand with our customers,
so something like this serves as an excellent reminder that everything we do
comes back to customer service, and this award is a huge boost to our morale as
a company. Today the skies may be grey and at 4pm we experienced something close
to a monsoon, but there’s a bright patch of sunshine half way down Munster
Road.
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